Deals direct feedback

Since purchasing my first product from your company I can not fault anything. The only issue which can't be helped anyway is the sometimes lengthier delivery from overseas which is fine. Keep up the great work. I regularly buy from Deals Direct and have found products in all categories to be great quality and price.

Customer service has always been awesome and I will be purchasing again and again in the coming months. Other than the pricing of the items which I bought, the info provided in regards to the ETA of the items ensured they arrived on time.

The products are of quality and easy transaction. Best experience!! Very quick and easy to order and very fast delivery!!


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  • 925 • Excellent;

Everything ordered has been delivered as advised on prodect description and in all cases accurately matched the product description. SO pleased with my products! After a problem with my iPad I'd accidentally duplicated my order. DealsDirect were quick to respond and resolve my problem without holding up my items, they got here super quick and I'll be ordering again for sure! Great value.

Am Happy with Deals Direct - only issue I have had is things being broken when arrived through damage in the post - all damaged goods were refunded quickly: Very easy to use just click on what you want, pay for it and it's all done. I was pleasantly surprised that, despite all the people saying that I probably wouldn't get my late Christmas orders in before Xmas as I live in a rural area, that they all arrived with plenty of time to spare. The whole experience was easy and hassle free - so thank you very much for taking so much stress out of Christmas and giving me back that precious time that would have been taken driving, pounding the pavements, waiting in queues etc.

Again, a very big thank you from me! I purchased 3 polo shirts and they were exactly as described and a great fit.


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I think DD descriptions of the products are inadequate, leading me to buy 2 sets of sheets from USA, where the pillow cases did not have a flap to keep the pillow in , and DD would not refund. If I had known this about the pillow cases. There are other description inadequacies for other products as well. I have had happy purchases from DD also, but it's the bad ones you remember. Ordered some items two weeks before Xmas but sill not received. To be fair they estimated shipping between 21st and 29th.

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I have dealt with Deals Direct for a number of years. I have never had a problem with and of my dealings, and goods purchased are always great value and true to the advertisement. Just purchased 2 sets of Hotel Quality sheets. Fantastic price. Can't wait for them to arrive. Over a month ago, I wrote a review on this site as we have not received a refund for the faulty laptops we returned in January They have since contacted us and apologised for the delay in processing the refund and assured us that they will be in contact as soon as the matter is resolved.

This was well over a month ago and still no reply. There is no point in contacting them via their message system because you never get a sufficient response. Majority of their customer service team are working from overseas who have no idea about customer service and don't care. I have since learnt that this company is incredibly dodgy, owned by people who are money hungry and who not only spare their money on customer service but happy to rip people off.

If you want to save yourself the headache and drama, don't buy from them. There are so many reputable companies in Australia that actually care about their customers. A company like this should be shut down. This is a good online sale, cheap and quick delivery. I trusted this website for quiet long now and buy anything in need.

Have purchased many items from Deals Direct over the last few years. Have always found them to prompt, good quality goods. One very happy customer.

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Thanks Deals Direct. I purchase on line only.

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Purchasing was so easy. Delivery was fast and item was easy to assemble. I was also very happy with the price. I bought several things online, ordering and return system was easy to navigate, goods received quickly and in good order. I have bought a number of products on line always good quality delivery sometimes slow. Also had to return a product customer service also gave good service. Bought on line, meat slicer, best deal, just what I needed, have recommended to friends who are also going to buy. Love the products available - such a vast selection.

I am totally addicted and they deliver my products to a safe place at my home. Love being able to specify where the package will be left. Keep up the great deals guys. I did a fare bit of my Christmas shopping at DealsDirect and got some real bargains! Delivery times where great and it took the stress out of having to visit busy shopping centres. I've purchased everything outdoor entertaining tent, wines, baby toys, clothes always fantastic description online just perfect delivery great price excellent. Purchasing goods is very easy and delivery service was very quick.

All goods that I purchased was of good quality and and very competive prices. I love online shopping. I have shopped without Deals Direct for many years and never tire of the wonderful products this site offers. The experience of using this site is second to none and helps build a trust between the user and Deals Direct. There was an hourly sale going to tick down so I waited for it as it said Sale Starting in 2 minutes etc The transaction was automatic without me logging into PayPal when I never authorised this.

I ordered 4 items but I received only 2 items and the fastway driver told me to pick it up yourself. I will never again purchase anything from Deals Direct. I have ordered a Clarins product which wasn't that much cheaper than in Australia and it definitely won't be arriving in the estimated time according to the tracking.

Annoys me that I could have easily gone to David Jones and bought it the next day. Didn't think it would take so long Their refund policy is plain and simple, if an item falls out of stock or is too slow to ship, a simple email has you refunded right away, no worries or complex bartering etc. A big win there also, I really approve of their whole customer service policy and how they do business. I use them all the time and they usually are my first stop when I need something. My credit card was hacked I have asked them numerous times for a please removal form and nothing. They tell me they will only deal with the bank, however the bank says that they are dodging.

Horrible horrible service!!! Write a review. Ask a question. Your trust is our top concern. Companies can't alter or remove reviews from ProductReview. Product Quality.

925 • Excellent

Return Claim Made No. Warranty Claim Made No. Great service I find it easy to find what I want and the process is very easy. There is no way to be able to send the item as a gift. Ordered a cycle with deals direct - slugish cycle chain Ordered a cycle with deals direct DA - - slugish cycle chain, Above all the customer support from deals direct is slow and unresponsive.

Dodgy tactics again??? Defective products, Terrible customer service Bought a wicker outdoor lounge from them, two chairs broke within weeks of having it - cheap Chinese crap. Unable to contact company on overdue delivery I am awaiting an overdue delivery for Christmas and am unable to contact Dealsdirect. Buyer beware - search elsewhere! Substandard furniture Bought an outdoor lounge set from them. Terrible Service Ordered a couple of small items and noticed on the conformation email that deals direct were shipping the items to the wrong address.

Argh i should have known better Deals direct canceled our order saying the goods were out of stock, we only found out through our pay pal account and won't have the money to purchase elsewhere for the black Friday sales as we're now waiting on a refund. Oh and the item is still listed for sale three days later. Fake Sales I was trying to take advantage of the Black Friday sales and looked at 2 items. I received only 2 items I ordered 4 items but I received only 2 items and the fastway driver told me to pick it up yourself.

Still hasn't arrived I will never again purchase anything from Deals Direct. Terrible customer service My credit card was hacked I have asked them numerous times for a please removal form and nothing. January the order number is